FAQ’s

Trouble checking out?

Try again, if you still have problems please let us know, you can find details on the contact section of our site. Once we know about your problem we will resolve this as quickly as possible.

What is the ‘Find a Random Gift’ button?

We’ve added this little button on the right side of the page for the times when you simply want to lay back and window shop through our site. We hope you enjoy browsing!

Damaged products?

Unfortunately products occasionally get damaged during transit. If this does happen, please let us know straight away and we will handle it from there. If you notice that the packaging is damaged to the extent that you are sure the contents are broken, please contact us.

Where is my order?

If it has been longer than 4 days and it still hasn’t arrived please contact us for more information. If for some reason your order has been delayed we will let you know, and let you know when you should expect your delivery.

For more information regarding delivery and shipping please consult our Shipping and Returns page. Please also see our Conditions of Use page and Privacy Policy for further information. If you cannot find the information you require use our contact page to let us know your question.

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