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Shipping & Returns

Royal Mail Delivery

UK Gift Delivery Information

Your Gifts and Gadgets will be delivered to you by the friendly staff of the Royal Mail. All orders for UK delivery will be sent using either Standard Royal Mail Delivery [£3.99] which takes 2-4 working days, or First Class Royal Mail Delivery [£5.99] which takes 1-2 days. Please choose which delivery option you require when checking out of our shop. We will usually send orders out the same day on orders placed before 15:00. If you place an order with The Random Shop very close to 15:00 on a friday afternoon, please do not expect to receive your item[s] until the following tuesday. Sometimes we use other courier services to send certain types of our products, such as kids ride-on cars. If you require next day delivery please drop us an email first.

Last Christmas Gift 2010 Delivery Dates:

  • Wednesday 22nd of December 2010 for First Class Items*
  • Monday the 19th of December for Standard Class Items*
  • * As we use Royal Mail we can only get items as quickly as the Royal Mail can do so. Royal Mail our delivery partners will endeavour to meet the deadlines above, however, please understand that some items may take longer over the christmas period.

  • All our European Orders should be delivered in 5-6 working days
  • All our American Orders should be delivered in 6-8 Working days
  • All Worldwide (Including Australia) orders should be delivered in 10-14 working days
  • International gift delivery's - please note:

    The Random Shop was not originally designed to send items worldwide, this is why our international customers may be experiencing problems with our check-out process. To get around this problem these customers will have to copy and paste our address into the delivery address:

  • The Random Shop
  • Random House
  • 68c Swan Yard
  • Norwich
  • Norfolk
  • NR1 1PG
  • UK
  • Then simply add the correct delivery address to the shipping notes and we then know where in the world you would like your items to be delivered – we are sorry for any inconvenience caused by this technical issue and we promise to have this resolved soon.

    UK Delivery Regions

    We can deliver to every location on the mainland of the UK. We can also deliver outside the UK except for items that are marked UK delivery only.

    Returns Policy

    If you are unhappy with your goods, or have reason to believe they are faulty in any way and not upto sufficient usable standards, there is a 5 working day returns window where you can return the product(s). Please email us first to let us know though please.

    We can only accept returns of our t-shirts if we have made a mistake in processing/creating the t-shirts. We cannot accept returns on most of our t-shirts as we make these to order, so we cannot re-sell them if you send them back. Please make sure ou get your size correct when you order.

    We also cannot accept reurns of any food items, unless we have made a mistake in the processing, purely due to the food-nature of the products

    Please note we cannot refund your shipping charges, in either direction; and thats it really. go forth and buy a little bit of randomness!

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